FREE DELIVERY (1)

ON ORDERS OVER 50€ WITH MONDIAL RELAY

ON ORDERS OVER 60€ WITH SO COLISSIMO

 

Compagnie de Provence delivers orders anywhere in continental France (including Corsica and Monaco), Austria, Belgium, Finland, Germany, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Switzerland, the Netherlands and United Kingdom according to the methods, delivery times and shipping fees described hereunder, which depend on the carrier selected by customer upon placing his order. 
A confirmation email will be automatically sent to you when your order has been shipped. You can review your order and track the delivery progress of your package from your customer account by clicking "My account" on our shop.

 

FRANCE  (1)
SMALL PARCELS

SO COLISSIMO
Tracked parcel, with or without signature required, at customer’s discretion
Time : 1 to 4 days (2)
Order < 60 € : 7,00 €
Order > 60 € : FREE

CHRONOPOST
Hand-delivered parcel, signature required upon delivery
Time : 1 day (2)
Shipping charges according to current rates of carrier

MONDIAL RELAY
Parcel  to be collected from the Relay delivery point chosen from the list provided
Time : 3 to 6 days (2)
Order < 50 € : 7,00 €
Order > 50 € : FREE

FRANCE (1)
LARGE OR MULTIPLE PARCELS

SO COLISSIMO
Tracked parcel, with or without signature required, at customer’s discretion
Time : 1 to 4 days (2)
Order < 60 € : 7,00 €
Order > 60 € : FREE

BELGIUM
SMALL PARCELS

SO COLISSIMO
Tracked parcel, with or without signature required, at customer’s discretion
Time : 1 to 4 days (2)
Delivery fee from 10,51 €

CHRONOPOST
Hand-delivered parcel, signature required upon delivery
Time : 1 to 2 day (2)
Shipping charges according to current rates of carrier

 

AUSTRIA  – FINLAND – GERMANY – IRELAND – ITALY – LUXEMBOURG – POLAND – PORTUGAL – SPAIN – SWITZERLAND  THE NETHERLANDS – UNITED KINGDOM
SMALL PARCELS

COLISSIMO
Tracked parcel, signature required upon delivery
Time: 3 to 8 days (2)
Shipping charges according to current rates of carrier

CHRONOPOST
Hand-delivered parcel, signature required upon delivery
Time : 1 to 3 days (2)
Shipping charges according to current rates of carrier

AUSTRIA – BELGIUM – FINLAND – GERMANY – IRELAND – ITALY – LUXEMBOURG – POLAND – PORTUGAL – SPAIN – SWITZERLAND  THE NETHERLANDS – UNITED KINGDOM
LARGE OR MULTIPLE PARCELS

CARRIER
Home delivery
Time : 3 to 5 days (2)
Shipping charges according to current rates of carrier

(1) Continental France, Corsica, Monaco                            
(2) Approximate time frame in working days once Compagnie de Provence places parcel at carrier’s disposal 

Goods are delivered to the address indicated by customer, or post office, or retail store chosen from the list provided upon finalizing order.
Compagnie de Provence cannot be held liable if the address indicated is incorrect of if customer fails to claim a parcel from carrier within the given deadline. Additional fees relating to the delivery of a new parcel will be borne by customer. 

 

DELIVERY TIME

Orders are processed within 24h during working days. Orders placed on Friday after 10am, Saturday, Sunday will be processed on next Monday. Orders are delivered in 1 to 5 working days depending on the selected carrier.

Compagnie de Provence makes every effort to meet delivery deadlines. However, delay in delivery shall not give rise to any compensation, reduction or order cancellation.
 

UPON DELIVERY 

Upon receipt, customer must carefully check the goods delivered before signing the receipt of the carrier in charge of the delivery. He must write on the delivery slip all reservations concerning the consignment and sign it.
This inspection is deemed to have been made as soon as customer, or any person authorized by him, signs the receipt.
Upon delivery, if the original packaging is damaged, torn or opened, customer must check the condition of the goods. If they have been damaged, customer must refuse the parcel and indicate his reservations on the delivery slip (parcel refused because opened or damaged).