FREE SHIPPING FOR 60€ OF PURCHASE WITH SO COLISSIMO

SHIPPING POLICY


Compagnie de Provence delivers orders anywhere in continental France (including Corsica and Monaco), Germany, Austria, Spain, Ireland, Italy, the Netherlands, Portugal, United Kingdom and Switzerland according to the methods, delivery times and shipping fees described hereunder, which depend on the carrier selected by customer upon placing his order. 
A confirmation email will be automatically sent to you when your order has been shipped. You can review your order and track the delivery progress of your package from your customer account by clicking "My account" on our shop.

FRANCE and BELGIUM  (1)

SO COLISSIMO and COLISSIMO


Tracked parcel, with or without signature required, at customer’s discretion
Time : 3 days (2)


Order < 60 € : depends to the weight of the package

From 0 kg to 0.75 kg : 5.58€ HT

From 0.75 kg to 1 kg : 6.04€ HT

More than 2 kilos  : 7.36€ HT

Order > 60 € : Free shipping

EUROPE

SO COLISSIMO and COLISSIMO

Tracked parcel, with signature required, at customer’s discretion
Time : 3 days (2)

De 0 kg à 1 kg : 8.33€ HT

De 1 kg à 2 kg : 11.32€ HT

De 2 à 3 kg : 12.09€ HT

De 3 kg à + : 12.76€ HT

Order > 60 € : Free shipping

CHRONOPOST

FRANCE


Hand-delivered parcel, signature required upon delivery
Time : 1 day to 3 days (2)
Shipping charges according to current rates of carrier

EUROPE

Hand-delivered parcel, signature required upon delivery
Time : 1 to 3 days (2)
Shipping charges according to current rates of carrier

AUSTRIA - BELGIUM - FINLAND - GERMANY - IRELAND - ITALY - LUXEMBOURG - POLAND - PORTUGAL - SPAIN - SWITZERLAND - THE NETHERLANDS - UNITED KINGDOM

CARRIER


Home delivery
Time : 3 to 5 days (2)
Shipping charges according to current rates of carrier

(1) Continental France, Corsica, Monaco                            
(2) Approximate time frame in working days once Compagnie de Provence places parcel at carrier’s disposal 

Goods are delivered to the address indicated by customer, or post office, or retail store chosen from the list provided upon finalizing order.
Compagnie de Provence cannot be held liable if the address indicated is incorrect of if customer fails to claim a parcel from carrier within the given deadline. Additional fees relating to the delivery of a new parcel will be borne by customer. 

 

DELIVERY TIME


Orders are processed within 24h during working days. Orders placed on Friday after 10am, Saturday, Sunday will be processed on next Monday. Orders are delivered in 1 to 5 working days depending on the selected carrier.

Compagnie de Provence makes every effort to meet delivery deadlines. However, delay in delivery shall not give rise to any compensation, reduction or order cancellation.

Yet, in the event of a failure to deliver an order within 30 days of its submission due to force majeure, customer may cancel his purchase. In such case, Compagnie de Provence will refund the sums already paid, excluding any indemnity or compensation claimed by customer.
Events considered as force majeure include cases of fire, total or partial strike, accident or failure on the part of carrier or any supplier of Compagnie de Provence.
In any case, timely delivery implies that customer is up to date with its obligations towards Compagnie de Provence. Compagnie de Provence cannot be held responsible for consequences due to a delay in delivery.

UPON DELIVERY


Upon receipt, customer must carefully check the goods delivered before signing the receipt of the carrier in charge of the delivery. He must write on the delivery slip all reservations concerning the consignment and sign it.
This inspection is deemed to have been made as soon as customer, or any person authorized by him, signs the receipt.
Upon delivery, if the original packaging is damaged, torn or opened, customer must check the condition of the goods. If they have been damaged, customer must refuse the parcel and indicate his reservations on the delivery slip (parcel refused because opened or damaged).