ONLINE SALES TERMS AND CONDITIONS COMPAGNIE DE PROVENCE

These sales terms and conditions apply, in full and without reservation, to all orders placed exclusively on this website.
Thus, when a customer orders a product displayed for sale on the website www.compagniedeprovence.com, it is deemed that he has read, understood and fully accepted these terms and conditions prior to his purchase.
Compagnie de Provence reserves the right to adapt or amend these terms and conditions at any time. In case of modification, the terms and conditions in force at the time order is placed will automatically apply.

 

► PRODUCTS

PRESENTATION OF THE PRODUCTS
Compagnie de Provence’s offer is made of the products displayed for purchase on the website www.compagniedeprovence.com. Prior to ordering and in accordance with Article L.111-1 of the French Consumer Code, customer can find on the website the main characteristics of the products he wishes to order. Compagnie de Provence reserves the right to change its collection, product list and range at any time. The photographs of the products displayed on this website are not contractual.

PRICE OF THE PRODUCTS
Prices displayed on the website are quoted tax-inclusive in Euros (€) and exclusive of delivery charges. Shipping rates depend on the amount of the order, the weight, and the country of destination of the delivery.
Compagnie de Provence reserves the right to change prices at any time, but undertakes to apply the rates provided at the time the order is placed.
During sales and promotions, products can be identified thanks to a sign mentioning the appropriate indication next to the price.

AVAILABILITY OF PRODUCTS
Product offers and prices are valid as long as they are displayed on the website, while supplies last. Compagnie de Provence does its best to ensure customer the availability of its products.
If an item is out of stock, the amount will automatically be deducted from the order and customer will have to process a new order once the product is available.

► ORDER

STEPS TO ORDER
To order an item displayed on the website www.compagniedeprovence.com, customer must complete the following steps. After clicking on the icon “Add to basket” and after reviewing the details of his order (description, quantity, price, etc…), customer confirms his product selection by clicking on the “confirm” button. If customer has been awarded a discount coupon, he must previously enter the promotional code he received in the appropriate field. Upon his first order, customer must fill in a form with the following information: title, surname, first name, email, date of birth, complete delivery address, phone number. At this time, customer creates his password. Once the payment method is selected, customer firmly and irrevocably confirms his order.
Prior to any transaction, customers acknowledges having read the sales terms and conditions and expressly declares accepting them by checking the box “I have read the sales terms and conditions and fully agree to them.

ORDER STATUS
To follow-up on his order, customer may contact the following departments:

Customer Service Department - Private individual 
call +33 (0)4 95 06 92 44 Monday to Thursday from 9 am to 6 pm, Friday from de 9 am à 1 pm
or email: boutique-en-ligne@compagniedeprovence.com

Customer Service Department - Professional
call +33 (0)4 95 06 92 42 Monday to Thursday from 9 am to 6 pm, Friday from de 9 am à 1 pm
or email: contact@compagniedeprovence.com

► PAYMENT

PAYMENT BY CREDIT CARD
Compagnie de Provence accepts Carte Bleue, Visa and Mastercard. American Express cards are not accepted.
Customer provides his credit card number, its expiry date and the card security code. He finally confirms his order by clicking on the “Confirm” button.

SECURITY OF PAYMENT
Compagnie de Provence never has access to customer’s confidential banking information.
To secure payment, Compagnie de Provence has selected the BNP Paribas online payment module, which uses SSL encryption technology to ensure that the information relating to the transaction between customer’s computer and payment server is encrypted.
Once the payment is authorized, customer information is automatically deleted. This is why customer is requested to provide his banking information each time he places an order paid by credit card.

PAYMENT VIA PAYPAL
With PayPal, customer’s banking information is never disclosed to Compagnie de Provence. PayPal encrypts and protects customer’s credit card number once and for all. To pay online, customer is only required to provide his email address and his password.

CONTROL OF THE TRANSACTION
Once the payment is authorized by the bank, order becomes effective and an order confirmation is sent to customer by e-mail.
In the event the bank declines payment, Compagnie de Provence will automatically cancel the current order and will notify customer by email.
Compagnie de Provence reserves the right to cancel orders in case of any dispute regarding the payment of a previous order, suspected credit card fraud, or any other legal reason.
When an order exceeds a certain amount Compagnie de Provence may require customer to provide further information by email (copy of ID, proof of address, …). These documents are only requested to make sure that the customer is the person processing the order.

► SHIPPING

SHIPPING POLICY
Compagnie de Provence delivers orders anywhere in continental France (including Corsica and Monaco), Germany, Austria, Spain, Ireland, the Netherlands, Portugal, United Kingdom and Switzerland according to the methods, delivery times and shipping fees described hereunder, which depend on the carrier selected by customer upon placing his order. 
A confirmation email will be automatically sent to you when your order has been shipped. You can review your order and track the delivery progress of your package from your customer account by clicking "My account" on our shop.

FRANCE and BELGIUM  (1)

SO COLISSIMO and COLISSIMO


Tracked parcel, with or without signature required, at customer’s discretion
Time : 3 days (2)


Order < 60 € : depends to the weight of the package

From 0 kg to 0.75 kg : 5.58€ HT

From 0.75 kg to 1 kg : 6.04€ HT

More than 2 kilos  : 7.36€ HT

Order > 60 € : Free shipping

EUROPE

SO COLISSIMO and COLISSIMO

Tracked parcel, with signature required, at customer’s discretion
Time : 3 days (2)

De 0 kg à 1 kg : 8.33€ HT

De 1 kg à 2 kg : 11.32€ HT

De 2 à 3 kg : 12.09€ HT

De 3 kg à + : 12.76€ HT

Order > 60 € : Free shipping

CHRONOPOST

FRANCE


Hand-delivered parcel, signature required upon delivery
Time : 1 day to 3 days (2)
Shipping charges according to current rates of carrier

EUROPE

Hand-delivered parcel, signature required upon delivery
Time : 1 to 3 days (2)
Shipping charges according to current rates of carrier

AUSTRIA - BELGIUM - FINLAND - GERMANY - IRELAND - ITALY - LUXEMBOURG - POLAND - PORTUGAL - SPAIN - SWITZERLAND - THE NETHERLANDS - UNITED KINGDOM

CARRIER
Home delivery
Time : 3 to 5 days (2)
Shipping charges according to current rates of carrier

(1) Continental France, Corsica, Monaco                            
(2) Approximate time frame in working days once Compagnie de Provence places parcel at carrier’s disposal 

Goods are delivered to the address indicated by customer, or post office, or retail store chosen from the list provided upon finalizing order.
Compagnie de Provence cannot be held liable if the address indicated is incorrect of if customer fails to claim a parcel from carrier within the given deadline. Additional fees relating to the delivery of a new parcel will be borne by customer. 

 

DELIVERY TIME
Orders are processed within 24h during working days. Orders placed on Friday after 10am, Saturday, Sunday will be processed on next Monday. Orders are delivered in 1 to 5 working days depending on the selected carrier.

Compagnie de Provence makes every effort to meet delivery deadlines. However, delay in delivery shall not give rise to any compensation, reduction or order cancellation.

Yet, in the event of a failure to deliver an order within 30 days of its submission due to force majeure, customer may cancel his purchase. In such case, Compagnie de Provence will refund the sums already paid, excluding any indemnity or compensation claimed by customer.
Events considered as force majeure include cases of fire, total or partial strike, accident or failure on the part of carrier or any supplier of Compagnie de Provence.
In any case, timely delivery implies that customer is up to date with its obligations towards Compagnie de Provence. Compagnie de Provence cannot be held responsible for consequences due to a delay in delivery.

UPON DELIVERY
Upon receipt, customer must carefully check the goods delivered before signing the receipt of the carrier in charge of the delivery. He must write on the delivery slip all reservations concerning the consignment and sign it.
This inspection is deemed to have been made as soon as customer, or any person authorized by him, signs the receipt.
Upon delivery, if the original packaging is damaged, torn or opened, customer must check the condition of the goods. If they have been damaged, customer must refuse the parcel and indicate his reservations on the delivery slip (parcel refused because opened or damaged).

 

► RETURN AND EXCHANGE POLICY

By application of the law of January 6th 1988, customer has a right of withdrawal that is valid for a period of 14 calendar days from the date of receipt of his order. Within this time frame, he may return any article which does not suit him. In such case, the item should be returned in its original packaging and in perfect condition, for an exchange or a refund. If customer uses his right of withdrawal, Compagnie de Provence will fully refund him within 14 days, without penalty except for the return shipping costs (Article L121-20 of the French Consumer Code).
IMPORTANT NOTE: withdrawal will not be accepted if the article returned is not in perfect condition for resale. Otherwise, the item will be sent back to customer at his own expense.
After this withdrawal period, all returns, occurring either under amicable settlement of a claim or for any other matter, will be subject to a formal agreement between the customer and Compagnie de Provence. A credit will be issued to customer. Upon receipt of the agreement, customer must return the article to Compagnie de Provence within 14 days. After that, the return will be refused. Returns should be made via colissimo suivi (tracked parcel). It is important to add that Compagnie de Provence does not endorse responsibility for parcels they do not dispatch. Only the sender of the parcel has the authority to request postal services to investigate.
Shipping expenses will be borne by customer.
Articles must be returned in their original packaging and unused, with a copy of the invoice to:

Compagnie de Provence

Service Retours VPC

900 rue André Ampère CS 80474

13592 Aix en Provence Cedex 3

In order for Compagnie de Provence to properly handle customer’s request, customer must indicate in his correspondence, his purchase order number and his complete details.

► LEGAL NOTICE

INTELLECTUAL PROPERTY
Customer has no intellectual or industrial property right over products, their representation or designation. All these rights are owned by or exclusively licensed to Compagnie de Provence.
 The use by customer of any of the above mentioned elements, in any manner whatsoever, is strictly prohibited without prior written agreement from Compagnie de Provence.

WEBSITE EDITOR
Compagnie de Provence
SAS with a share capital of 500 000€
Registered in Marseille trade register under the number 379 253 107 00120
Registered office:

900 rue André Ampère CS 80474

13592 Aix en Provence Cedex 3 


Email address: web@compagniedeprovence.com
Opening hours: Monday to Thursday from 9 am to 6 pm, Friday from 9 am to 1 pm
Director of publication: Domenico Ganassino

WEBSITE HOST
Simit Technology
49 avenue saint-exupéry
33260 - La teste de buch - France

WEB AGENCY
MyWebShop - Simit Technology
49 avenue saint-exupéry
33260 - La teste de buch - France
www.mywebshop.org

PHOTOGRAPHS
copyright Christophe Fillioux

COLLECTION AND USE OF CUSTOMER INFORMATION
Compagnie de Provence reserves the right to collect and process in electronic form personally identifiable information about customer and/or user of the website (except credit card number).
Unless specified by customer, Compagnie de Provence may from time to time disclose his personal data to carefully chosen marketing partners.
In accordance with the French Law of 6 January 1978 regarding information technology, files and freedoms, each customer is entitled to access, amend and delete any personal data which concerns him.
Customer may exercise this right by sending his surname, first name and complete address either by email to: 
boutique-en-ligne@compagniedeprovence.com

or by post at the following address:

Compagnie de Provence

900 rue André Ampère - CS 80474

13592 Aix en Provence Cedex 3

LEGAL OWNERSHIP
Compagnie de Provence retains legal ownership of the merchandise until it is fully paid. However, once customer receives his order, the risks related to the goods delivered are transferred to customer.

 

USE OF COOKIES
The website host informs customer that one or several cookies (small text files) may automatically be placed on the hard drive of his computer when he visits the website www.compagniedeprovence.com. These cookies allow host to ensure efficient global browsing, enhance the ordering experience and personalize customer’s access to the website www.compagniedeprovence.com.
Customer may disable cookies placed while visiting the website www.compagniedeprovence.com by using the tool in his browser. Cookies should only be deleted when browsing the website www.compagniedeprovence.com is finished. Otherwise, customer will be informed that the use of the website www.compagniedeprovence.com and the services made available to him on it, may be affected and even disabled.

 

LIABILITY
Products sold comply with current French legislation. Compagnie de Provence cannot be held liable in case of failure to comply with the legislation of the country where the goods are delivered. It is customer’s responsibility to check with local authorities if he is allowed to import or use the products he plans to order.
Compagnie de Provence cannot be held liable for failing to fulfill an order further to a case of force majeure, shortage of inventory or unavailability of a product whether temporary or permanent.
Compagnie de Provence cannot be held liable for any damages arising from the purchase of a product.
Compagnie de Provence cannot be held liable for any loss of document, data or files related to the use of its website.
Photographs and texts depicting the products on the website are not contractual.
In case of professional purchase, Compagnie de Provence cannot be held liable for any indirect damages such as operating loss, loss of profit, missed opportunity, damages or costs.
The Director of publication may provide links directing to other websites or internet sources. Nevertheless, as he is not the editor of those websites, he has no control on them and does not endorse responsibility for their content, possible collection and transmission of personal information, placement of cookies or any other action they may accomplish for similar purposes.
Compagnie de Provence is not liable for any direct or indirect damages related or consecutive to a virus spread by a third party which may contaminate the computer system or its configuration further to accessing the website www.compagniedeprovence.com, using it, browsing it or downloading any of its content.

TERMS OF IMPLEMENTATION OF STATUTORY WARRANTIES



When acting legal guarantee of conformity, the Purchaser:
- Granted a period of two years from delivery of the product to act;
- Can choose between repair or replacement of the goods subject to the conditions of costs provided for in Article L211-9 of the Consumer Code;
- Is offered to prove the existence of the lack of conformity of the good during the six months following delivery of the goods.

The legal guarantee of conformity is applicable irrespective of the commercial guarantee eventually granted.

Buyer may decide to implement the guarantee against hidden defects of the object sold within the meaning of Article 1641 of the Civil Code. In this event, it may choose between canceling the sale or reduction of the purchase price in accordance with Article 1644 of the Civil Code.


 

For inquiries about the legal guarantees, the Purchaser must contact Customer Service via the "Contact us" of the website Compagnie de Provence or phone 04 95 06 92 44 during opening hours of service indicated in the "Contact us" of the website Compagnie de Provence.
These provisions do not exclude the right of withdrawal defined in the "Time and exchanges."

Appendix: Model withdrawal form

Thank you to complete and return the form below with the number of the order concerned in case you want to use your right of withdrawal. The customer will bear the costs of returning the items involved and the cost of returning the item when the latter, because of its nature, can not normally be returned by post.

By post:

Compagnie de Provence

900 rue André Ampère CS 80474

13592 Aix en Provence Cedex 3



I notify you by my presence withdrawal from the contract for the sale of the property below:
- Order No. dated:.................................... ....................................... ...
- Order received the:.......................................................................................
- Name Surname:...................................................
- Delivery address: ........................................................................................
- Postal Code: .................................. City: ............................................................
- Telephone number / mobile: .........................................................................
- Date of the application for revocation:................................................................

COLLECTION OF INFORMATION

We collect personal information that you provide us when you open an account or place an order. You may provide us with your name, postal and billing addresses, phone numbers, email addresses and date of birth. When you buy something on our website, we collect information about your order such as items purchased, when and where you bought it and what type of payment you used. We will keep your data for as long as lawfully required for the purposes for which it was collected.

When you browse our website we may also collect non-personally identifiable information such as what kind of device you used to view the website, the browser application, your browsing behaviour such as how many pages you visited, and information about how you navigated to the website – for example through a search engine, or by clicking on an advert. We may also collect your IP address.  

When you subscribe to our newsletter, enter a competition, answer a customer survey or take part in promotions, we may collect your personal information, feedback or contributions when answering questions. We may collect the details of any email communications we send to you that you open or click on, including the links you click on in those emails. We may collect any personal information you provide us with when you contact us via email, telephone, post, or social media. 

Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided. 

When you submit your personal information you are asked to consent to us using your information for the purposes set forth in this privacy policy and our terms & conditions. We only collect information that you provide to us: if you would prefer us not to collect any personal information from you, please do not provide us with any such information. The information we request from you for the purposes of processing an order is required for this purpose: if you fail to provide this information we reserve the right not to accept your order.

 

WHAT YOUR INFORMATION IS USED FOR 

We use the personal information we collect to process your transactions and administer and operate your account, in order to supply you with the goods and services you buy or wish to buy, help you with placing orders, or communicate with you while your order is in process or production. We use your personal information to respond to queries, questions or comments you have raised, to manage promotions, competitions, customer surveys and questionnaires, and to tell you about important changes to the website and our services.

We use the non-personally identifiable data we gather, and we aggregate anonymous customer data, for internal business purposes such as generating statistics or understanding how people use our website. We may use this data to improve our website or add new features.  

If we have collected your IP address, this may be associated with your browsing experience (for example items added to your basket) to help us fix any bugs or problems on our website, or to help us with fraud screening. We may use your IP address to identify the country or city you are based in, in order to send you personalized messages that are relevant to you.

 

Using your Information for Marketing & Promotions

If you agree, we may use your information to tell you about products, promotions, special offers and events. We may look at what you have previously ordered to tell you about products that will be of particular interest to you.

We will explicitly ask for your consent to receive any email marketing from us, and you can opt-out or change your subscription status at any time. Either visit your account area on the website, or use the unsubscribe link at the bottom of every email to change your status.

We may also use your browsing behaviour to serve you personalized content on the site, or provide you with relevant online advertising relating to our brand and products. The data we gather in this context is non-personally identifiable.  

We place banner adverts on other websites that is based on products you may have viewed while visiting our website. This technology is based on cookies: please see our Cookie Policy for more information. The data being used by cookies for this purpose is not personally identifiable. 

 

ACCESS TO YOUR INFORMATION

If you wish to access the personal information that you have submitted to us via our website please log in to your account and view the pages within the ‘My Account’ section.

Please note that we are required to keep necessary contractual information (i.e. essential information associated with an order you have placed) for regulatory purposes.  

We may disclose any information we deem necessary, including personal information, in our sole discretion to comply with any applicable law, regulation, legal process or governmental request.

We will take reasonable steps to create an accurate record of any personal information you have submitted through the website. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information. If you advise us that your personal information is no longer accurate, we will, so far as practicable, make corrections.

If you wish to update your record please log in to your account and visit the “My Account” section on the website, contact our Customer Services Department via email at web@compagniedeprovence.com or write to us at COMPAGNIE DE PROVENCE - SERVICE WEB - 900 rue André Ampère - Pôle d'activités des Milles - 13592 Aix-en-Provence - Cedex 3, FRANCE. 

If we choose not to action your request we will explain to you the reasons for our refusal.

 

SHARING YOUR INFORMATION

We will never disclose your information to anyone outside Compagnie de Provence, except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.  

Service Providers

We work with carefully selected service providers that carry out certain functions on our behalf, such as delivering orders, processing payments, hosting or developing our website, processing email mailouts. These companies may process your personal data in order to perform the function they are instructed to do on our behalf. 

Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.

 

SECURITY

We implement various security measures to protect your personal information, both online and offline. Online, we have firewalls and data encryption in place and access to your personal data is password restricted to individual users. We secure access to all transactional areas of our websites and apps using ‘https’ technology, and we encrypt your credit card information to ensure your transactions with us are private and protected using Secure Socket Layers (SSL) technology. Whilst we take appropriate technical and organizational measures to protect your personal data, we cannot guarantee the security of any data you transfer to us over the internet to us.  

 

POLICY & OTHER

We reserve the right to amend the terms of this privacy policy from time to time, by changing it here on the website. We may make changes at any time without notifying you so we suggest you periodically consult this privacy policy. This policy was last updated on 20th July 2018. Please note that our rights to use your personal information will be based on the privacy policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your personal information was collected will apply.

 

COOKIES

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our websites and mobile apps and to provide you with relevant online advertising.

Cookies are small files stored on your computer when you visit certain web pages: we use encrypted information gathered from them to help improve your experience of the site. For example, they help us to track items you’ve added to your basket, to identify and resolve errors, or to determine relevant related products to show you when you're browsing. Please note that cookies can't harm your computer. We don't store any personally identifiable or sensitive information such as credit card details in cookies.

To order products on our website you need to have cookies enabled on your computer, tablet or mobile phone. Web browsers have cookies enabled, but see 'managing cookies' for help to turn them on should you need to. We also use cookies to help us place banner advertisements on other websites that will show you products that are relevant to products you’ve viewed on previous visits to our website.

You can disable cookies if you would prefer not to have them on site: to do this, please consult the 'help' section on the specific browser you are using.