MY ACCOUNT

How to create my account?

- Go to the LOGIN section

- Click on "create your account"

- Follow the requested information

- Do not hesitate to indicate your date of birth. Every year we reserve a surprise!

How to modify my account?

- Identify yourself by entering your username and password

- Go to the "my personal information" section once you have been identified

- You can then modify your information. Do not forget to save your changes.

- I forgot my password

If you have forgotten your password, you can create a new one very simply!

- Click on "forgotten password".

- Fill in the email address used to create your account and click on "send"

- You will receive an automatic email with a new password.

- When you next log in, do not forget to apply your new password.

Are my personal data protected?

- Compagnie de Provence is committed to protecting the personal data of customers' senses. Our databases are in no way marketed to third parties.

However, we may in some cases share your data with our partners or service providers such as Google and Google Analytics to offer you ever more personalized offers.

In addition, if you wish to modify or delete your personal data, contact the customer service web at 04.86.91.18.28.

MY ORDER

How to place my first order?

Add the products to your cart.

Consult its product sheet if you need to know the product information and click on the "add to cart" button MY BASKET

- Clicking on "my basket", you have access to the summary of your order.

- You will receive some samples of our products with flagship scents of Provence.

- You can also choose your gift packaging

INVOICING AND DELIVERY

- Choose your delivery method

- If you can change the shipping or billing address click on "edit"

- You can then access the payment by clicking on "continue" PAYMENT

Choose the desired method of payment and check the box "I have read the general terms and conditions of Compagnie de Provence and accept them" and click on "settle my order".

Then simply follow the instructions for each payment option. Once the payment has been confirmed, an automatic confirmation email will be sent to you.

My promotional code is wrong Check that your promotional code is well written: in capital letters and without spaces.

Check that there is only one promotional code and that it has not expired.

If you have checked all these elements and your promotional code is not taken into account, call our customer service at 04.86.91.18.28.

3 - I forgot to add my promotional code Attaching great importance to the quality of preparation of your order, we can unfortunately no longer modify the orders being prepared.

For any further information contact our customer service at 04.86.91.18.28.

4 - How to benefit from my welcome offer? The shipping costs are offered for any order made on our eshop from 60 € of purchase.

Free shipping is only valid for mailing.

For your first eshop order and for the subscription to your newsletter you will benefit from -10% on your first order with the application of the promotional code WELCOME.

Can I keep items in my cart and validate it later?

The selected items remain a few days in your basket.

However, they are not reserved until you have finalized your order. In addition, we can not guarantee that they will always be in stock when you consult your cart again.

6- Is the payment secure?

Yes, all information relating to your order, including online payment by credit card, are protected. The whole transaction is done on a 3D secure and your credit card number is encrypted. You can buy online and safely.

7- What are the payment terms? Once your order has been completed, several payment solutions are available to you:

-> Credit card: Visa, Mastercard,

CB -> Check. Upon receipt of payment, the order can be made.

-> Bank transfer. Upon receipt of the transfer the order can be made.

MY SHIPPING

What are the delivery times and costs? Shipping costs are offered from 60 € of purchase (except with Chronopost).

Parcel tracking with or without signature at the customer's choice

la France

SO COLISSIMO and COLISSIMO

Delivery time: 3 working days (2)

Order <60 €: depends on the weight of the package

From 0 kg to 0.75 kg: 5.58 € excl tax

From 0.75 kg to 1 kg: 6.04 €

Not including VAT

From 2 kilos to +: 7.36 € excl tax

Order> 60 €: FREE

Europe

SO COLISSIMO and COLISSIMO

Parcel tracking with or without signature at the customer's choice

Delivery time: 3 working days (2)

From 0 kg to 1 kg: 8.33 € HT

From 1 kg to 2 kg: 11.32 € HT

From 2 to 3 kg: 12.09 € HT

From 3 kg to +: 12.76 € excl tax

Order> 60 €: FREE

 

CHRONOPOST

France

Parcel delivered by hand against signature

Deadline: 1 day to 3 working days

Shipping according to supplier's tarifs in force

PARCELS WHICH WEIGHT EXCEEDS 10 KG Europe GERMANY - AUSTRIA - BELGIUM - - IRELAND - ITALY - FINLAND - LUXEMBOURG - NETHERLANDS - POLAND - PORTUGAL - UNITED KINGDOM - SWITZERLAND PARCELS WHOSE WEIGHT DOES NOT EXCEED 10 KGS

Parcel delivered by hand against signature

Deadline: 1 to 3 days Shipping according to supplier's tarifs in force

 How to track the delivery of my package? Click on your order history and you will find the parcel tracking number.

An order confirmation email will be sent to you upon shipment of your order. The tracking link you receive is activated within 48 hours, which is the time for the carrier to receive the package electronically. We invite you to follow your order after this deadline. For any additional information, contact customer service on 04.86.91.18.28.

How to change my delivery address? We would like to inform you that once the payment has been validated, it is no longer possible to change the delivery address of your order. Before paying your order, we invite you to check your delivery address and click confirm.

Can I get delivered abroad? The Compagnie de Provence delivers in metropolitan France (Corsica and Monaco included) and in Europe. You can order in Europe.

 

SHOPS

Where are the shops of the Compagnie de Provence? To find the shop closest to you or a reseller, go to the section "our points of sale".

What are the opening hours of the shops of the Compagnie de Provence? To find the opening hours of the shop closest to you, consult our heading "our points of sale" and look for the shop Compagnie de Provence of your choice. Schedules will appear.

 

LOYALTY PROGRAM

How to unsubscribe from the newsletter? Send us your unsubscription request to the following email address: web@compagniedeprovence.com You can also click on the mention: If you no longer wish to receive the Compagnie de Provence newsletter, click here.

How to subscribe to the newsletter? You can subscribe by filling in your email address in the box provided for this purpose on our home page. By subscribing to the newsletter: - discover our novelties, - receive privilege offers, - benefit from previews, - be invited to events in our shops, -participate to contests on the internet.

PROFESSIONAL REQUESTS

Can I offer your products in my hotel, my guest house or sell your products in my shop? We invite you to contact us directly by email at commercial@compagniedeprovence.com or to go to the category "need advice? ". We will respond as soon as possible.

How to apply for a partnership? We invite you to contact us directly on the category "need for advice? ". We will respond as soon as possible.